How long do i need to commit with working with MSS?
We ask you to commit for a minimum term based on your project and objectives. This gives us enough time to acquire data, study it and implement a strategy that will start to generate the results you want. After that, it’s a rolling monthly contract. We’re not interested in locking clients into long contracts. We want you to stay with us because we’re generating you and your business great results.
Are there any hidden or additional costs that come from a digital marketing project?
No, there are never any hidden costs. We cover all of our work in the set monthly retainer. However, you’ll need to cover any biddable media spend such as Google Ads and Facebook Ads. This is billed separately to our management fee.
Who will be working on my account/is all the work done in house?
David Shaw will be your account manager and strategist. Find out more about how he can help you in the about page.
Depending on the project, various other specialists will feed into your account, working on specific areas of the project such as PPC, Social Media, or Content Marketing. We’re always open and transparent about who’s doing what, if we are unable to do something we’ll simply contact our network of certified professionals from around the world that have expertise in every area of digital marketing.
Will MSS share what is being done to my marketing campaigns?
Always. We pride ourselves on transparency and we’ll always take the time to explain the work we do, any changes we make and the reasons behind them.
What will be delivered and when?
When you start working with us, we’ll arrange a kick off meeting with you. This meeting gives us the opportunity to get all the information we need to put together our initial 6 month digital marketing strategy. This strategy will outline when and what we plan to deliver. It’s a comprehensive plan that outlines what aspects of the project will be delivered over and the dates you can expect to see them. We update and refresh this strategy every 6 months (or less) so you’re always in the loop about when you’ll see deliverables from us.
How quickly will i start seeing results?
This depends on the channels you use, your competition, your budget and the state of your website before we start working with you. However, as a general rule, you should start to see an uplift in online visibility and improvements in your key metrics and goals after the first three months. That’s because the first three months are all about developing the digital strategy and laying the foundations for a successful long-term project. Projects that use PPC and Biddable Media tend to see results much faster as qualified web traffic starts to come through instantly.
How often will results be reported?
We provide bespoke monthly performance reports that include all the metrics that are important to you. We will spend time taking you through these reports – explaining all the data and performance metrics and the work we’ve been doing. We may request extra information to ensure we track the wider impact of the project. Often, the digital data we provide is only part of how our project is benefitting your business, so by combining yours and our data, we’re able to demonstrate the real impact our work’s having.
What's our client on-boarding process?
Step 1: We arrange a call to scope out your requirements and understand if we can help.
Step 2: David, will arrange a face-to-face meeting, video conference or call (depending on location) to further discuss working together.
Step 3: We deliver a proposal, examples of past work, a project plan and deliverables, including costs.
Step 4: You decide if you want to go ahead.
Step 5: We draw up the agreement which is signed by both parties.
Step 6: Project kick-off meeting